![]() It was at this time that they informed me that the woman who gave me the rental was supposed to tell me any pet hair was my problem and not theirs. I even brought the vacuum with me to the location to make sure I got it all (it was just a little bit on the floorboards in the first place from my shoes). (Extremely weird reasoning.) So I was forced to drive home to get my Dyson animal vacuum and clean out the car. The day of the drop-off, the man who checked my car was EXTREMELY rude and unpleasant and informed me there was pet hair in the car and that it was my responsibility to clean it and the woman at the desk said the reason for this is because their shop-vac wasn’t strong enough to pick up hair. ![]() ![]() I called a day in advance to request an additional hour, waited 25 minutes on hold and finally reached a gentleman who confirmed my reservation number, and said he added an hour at no additional charge.
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